World Consumer Rights day is celebrated worldwide on the 15th of March & this year, India Power embraced this occasion to make its customers feel special. Consumer Focus has been the mantra for India Power & providing customer delight is of foremost importance to truly make the city of Gaya, Ujjwal. India Power organized lucky draw for its consumers who visited the consumer centres on the 15th of March & offered exciting prizes to the winners.
India Power has always focussed on bettering consumer experiences & envisaged Ujjwal Gaya – an India Power Philosophy. To support this initiative, India Power has set up 24 X 7 call centre & additional 3 more customer care centres (in total of 6 now) across the city for the convenience of the consumers. India Power has introduced over 2000 Smart Meters which helps consumers keep track of their power usage.
According to Mr. Subir Das, Business Head, India Power, said, “Time & again, we try and connect with our consumers at every important occasions & festivals aspiring to make our city of Gaya, Ujjwal. Special consumer engagement activities and programs at various touch points are initiated during such occasions as Pitripaksh, Kalchakra, Holi & many others. Even on the occasion of World Consumer Rights day, which is held worldwide on the 15th of March, we wanted to connect with the consumers & make them feel special.”
12 winners were chosen through a lucky draw who won gifts hampers from India Power. Mr. Rohit Kumar Gupta, one of the lucky winners shares his excitement saying, “I am very happy to receive this gift from India Power. It came as a complete surprise to me. Thank you so much!” To add to the delight, delectable chocolates were also distributed amongst all visitors at our consumer care centres.
India Power has started Sanjha Sampark Abhiyaan – doorstep consumer services to enhance consumer experience under which resolving consumer’s issues, providing new service connection and other services are offered. Further to make the initiative more permeable at grassroot levels, the company has initiatives like “Sahaj Mitra” & “Sahaj Sahayaks” to make Ujjwal Gaya – an India Power philosophy, a success. India Power also conducted programmes with the school children along with the NGOs and staged Nukkad Nataks with the message of saving electricity & prevention of power theft. Approximately 125 camps have been initiated in the last 1 year with the purpose of making customers aware of electricity consumption, prevention of power theft & ensuring safety of the consumers. Other assistance such as processing request for new connection, or other services such as routine grievance redressals have been the main focus area of such activities.
Embracing latest technology, for the benefit of consumers, India Power also offers Digital payment options (Paytm / Internet banking & other wallet services) for ease of payment for the urban as well as rural consumers. Exclusive BharatPay card with added benefits & Loyalty points has also been recently introduced to benefit electricity bill payment.
About India Power Corporation Limited
India Power Corporation Limited (“India Power“), formerly known as DPSC Limited, incorporated in 1919, carries a 98 years long rich legacy in efficient power distribution and sustainable power generation. India Power is also into providing power to the urban & rural Gaya, spreading at a network area of 1630km, with an objective of expanding its distribution business and simultaneously making this international tourist city a power distribution model. The company has also actively forayed into a diversified portfolio, with renewable and conventional modes of power generation, distribution and power trading.