Global Business and Spending Outlook by American Express

  • 37% Indian companies likely to spend more on travel and entertainment this year

  • 40% feel Indian businesses are likely to invest more than last year in improving in improving administrative process efficiency

  • 90% senior finance executives say improving cash and working-capital management will be more important this year compared to last year

  • 87% senior finance executives believe commercial innovations of the ‘sharing economy’ will have an impact on their industry for the next five years


Indian finance executives remain optimistic about the Indian economy and are likely to increase spending on travel and entertainment (T&E), invest in improving administrative process efficiencies and invest on mobile technology and hardware and infrastructure in 2018 to help meet their business priorities. According to the 11th Edition of the Global Business & Spending Outlook Survey, commissioned by American Express and conducted by Institutional Investor Thought Leadership Studio, 37% of the CFOs surveyed that they are likely to spend more on T&E than last year, whereas 50% maintained that they are likely to keep the spending same as last year.


The annual cross-industry survey conducted among 870 senior executives across 21 countries with worldwide revenue of more than US$500 million, states that 33% of the Indian CFOs surveyed are likely to spend more on transportation / logistics and 53% on hardware and infrastructure while half of the senior financial executives (50%) aim to increase spending on mobile technology. About 40% of the CFOs surveyed said that they are likely to invest more than last year in improving administrative process efficiency (e.g., streamlining financial, account payables, or procurement process) to help meet business objectives.


It is noteworthy that 90% of the senior finance executives felt that improving cash and working-capital management (including payables, receivables, and inventories) is more important for their businesses this year as compared to last year. Over 60% of the executives said that use of credit (e.g. revolving credit lines, corporate card, “float”) and ability to negotiate better payments terms on payables and receivables as well as volume discounts on purchases with suppliers and customers would yield substantial financial benefit to the company.


Sharing her views, Saru Kaushal, Vice President and General Manager, Global Commercial Services, American Express Banking Corp., India, said, “India is leading the way in terms of both business confidence and investments. Efficiency has become the keyword as companies take a back-to-basics approach and focusing on the fundamentals – better serving customers and meeting their needs, developing new products, entering new markets and prioritizing business transformation and innovation. Businesses are reiterating the need for increasing spend on T&E, optimizing cash flow and using it judiciously to grow and protect the business. At American Express, we help companies seamlessly integrate their expense management policies and payments on our Corporate Cards program.”


Sharing Economy is the name of the game

About 87% of the respondents believes that commercial innovations of the so-called “sharing economy” – e.g., those used by ride-sharing services like Uber or lodging services such as AirBnB will have a substantial impact on their industry in the next five years with 60% executives agreeing that their company’s travel policy allows employees to use sharing economy services for lodging or transportation when traveling on business.


Better Meeting Customer Needs has become a Top Priority; Spending Plans Center on Technology

Better meeting customer needs is a top priority for survey respondents in India (63%). Companies are also most likely to focus on cyber-security and the protection of customer, supplier and employee data in the next two years.


Changing role of CFOs

Interestingly, the survey also reveals that 53% senior finance executives see their function as that of a strategic advisor – not as a leader of strategy, nor as a mere supporter of it which in turn speaks of the significant evolution of the role of the finance executive.


Workforce increase anticipated, focus more on retaining top talent

Senior financial executives in Indiaplan to increase their companies’ workforce in the year ahead. 97% percent of survey respondents anticipate an uptick in their companies’ headcount in the coming year. Last year, 20% expected headcount to grow by 10% or more, this year 26%. However, employee growth of 6% or more rose to 77% this year, up from 50% last year. In an effort to attract and retain top talent, companies are also likely to improve the day-to-day working environment of their employees, offer more flexible work schedules and locations and expand career development programs.


Methodology – The 2018 Global Business & Spending Outlook was conducted by Institutional Investor Thought Leadership Studio (IITLS) and is based on a survey of 870 senior finance executives from companies around the world with annual revenues of $500 million or more. All survey responses were gathered in late November and December 2017. IITLS estimates the margin of error for this population to be approximately +/-3% at a 95% level of confidence.


About American Express Global Commercial Services

Through its Global Commercial Services division, American Express offers a suite of payment and lending products that help businesses and organizations of all sizes gain financial savings, control and efficiency. Global Commercial Payments provides solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.


To learn more about Global Commercial Services, please visit


About American Express

American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success.


About Institutional Investor

Institutional Investor is among the world’s leading investment information brands. Its highly regarded content reaches a globally influential audience across an array of media platforms, conferences, seminars, training courses, capital markets databases and emerging markets information service. Institutional Investor’s Thought Leadership Studio works closely with its clients to design, execute, and publish independent primary research projects on topics of interest to its audience.


For more information on II’s custom research capabilities, contact Sam Knox, managing director of custom research, at

Source: NV1

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