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Friday, May 24, 2024

Air India announces major digital system revamp

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Kolkata: Air India on Monday announced major progress in its efforts to modernise its digital systems landscape, with many initiatives already completed and several more in advanced stages towards completion.

With a vision to emerge as the world’s most technologically advanced airline, Air India has made significant investments to rapidly revamp its digital systems in close partnership with the world’s leading technology firms.

The airline is also investing in building a cutting-edge digital and technology team with its presence in Kochi and Gurugram in India, as well as in Silicon Valley in the United States.

The digital and technology modernisation effort in Air India is being guided by Tata Group Chairman Natarajan Chandrasekaran and Air India CEO Campbell Wilson.

Air India’s Vihaan.AI transformation program envisions digital technologies as a key differentiator for Air India, with an aspiration to be an industry leader in technology.

Practically each Vihaan.AI initiative is powered by technology, from enhancing customer experience to transforming revenue management.

“We are on a mission to delight our customers and create a sustainable competitive advantage in our operations by adopting the world’s best in digital technologies. The scope of the technology transformation at Air India is extensive and covers every aspect of the airline including commercial, engineering, operations, ground handling, finance, human resources, and corporate functions.

“We are empowering employees across the company, ranging from our frontline flying staff to ground crew with the best technology capabilities to help them excel at their jobs. We are adopting a cloud-only, mobile-friendly, design-rich, AI-infused, digital-first approach to all our technology initiatives that we are executing with speed,” said Air India’s Chief Digital and Technology Officer, Dr. Satya Ramaswamy.

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