Key Takeaways
- The Air India Express airline reaffirmed its commitment to a safe, reliable and comfortable travel experience.
- A technical issue with the air‑conditioning system on flight IX‑539 led to a precautionary landing at Thiruvananthapuram.
- Passengers were provided an alternate aircraft and a new departure time at 1800 hours to minimise inconvenience.
Thiruvananthapuram: Air India Express is committed to providing a safe, reliable, and comfortable travel experience for all passengers, according to the Airline spokesperson here on Monday.
Commenting on Sunday’s technical issue with the Air Conditioning system of Air India Express IX-539, the spokesperson said “the airline promptly arranged for another aircraft ‘to ensure a comfortable journey, accommodating all the guests for the rescheduled departure at 1800 hours.”
“Air India Express is committed to providing a safe, reliable, and comfortable travel experience for all guests and apologises for the inconvenience caused on account of the delay,” the release said.
“Air India Express IX-539, operating from Thiruvananthapuram to Dubai, experienced a technical issue with the air conditioning system after takeoff.” The operating crew elected to carry out a precautionary landing at Thiruvananthapuram,” it added.
