Key Takeaways
- Air India appoints Jayaraj Shanmugam as Head of Global Airport Operations to enhance airport operations and customer experience.
- Jayaraj Shanmugam has a distinguished career spanning over 25 years in the airline, airport, and telecom industries.
- Air India’s Vihaan.AI Transformation journey aims to redesign and improve airport services under the leadership of Jayaraj Shanmugam.
Mumbai: Air India on Monday said it has appointed Jayaraj Shanmugam as Head of Global Airport Operations.
Shanmugam will assume his role on April 15, and will report to Chief Operations Officer, Capt. Klaus Goersch.
Shanmugam joins Air India from Bangalore International Airport Limited (BIAL), where as Chief Operating Officer he led the operationalisation of the new Terminal 2.
With over 25 years of experience in the airline, airport, and telecom industries, Jayaraj Shanmugam has a distinguished career with notable stints at Singapore Airlines, Qatar Airways, and Jet Airways.
Announcing Shanmugam’s appointment, Capt. Goersch said, “Jayaraj has distinctive expertise in driving excellence in customer experience and airport operations, redesigning and improving services. We look forward to significantly enhancing our airport operations with his leadership and achieving many milestones in our Vihaan.AI transformation journey.”
