Key Takeaways
- Air India’s FogCare initiative helps passengers reschedule or cancel flights due to fog delays this winter at no extra cost.
- Passengers of flights to and from Delhi IGI airport during the winter season can take advantage of the initiative.
- The initiative aims to minimize inconvenience to passengers affected by fog delays and maintain network schedule integrity.
Gurugram: Air India, India’s leading global airline, on Wednesday announced that passengers flying to and from Delhi IGI airport during the winter season will be allowed to reschedule or cancel their bookings at no extra cost if their flight is likely to be affected by major fog delays.
Last winter, Air India introduced its FogCare initiative, which aims to minimize inconvenience to passengers affected by fog delays. Here, passengers can find more information about the initiative.
Air India will provide proactive assistance to affected passengers and offer them easy options to reschedule or cancel their ticket at no extra cost.
“The FogCare initiative is a sincere effort to minimise inconvenience to guests whose flights are likely to get affected by fog. It will also help maintain network schedule integrity,” said Rajesh Dogra, Chief Customer Experience Officer, Air India.
Passengers of these flights will be kept updated with flight-specific advisories and offered easy options in advance to ease their travel experience.
