Srinagar: Jammu and Kashmir Lieutenant Governor Manoj Sinha on Tuesday launched ‘JK SAMADHAN’, Unified Grievance Redressal and Monitoring System, of the Department of Public Grievances, at Srinagar.
Dedicating ‘JK SAMADHAN’ to the people, the Lt Governor said the unified grievance redressal and monitoring system launched today underscores the Administration’s commitment to good governance.
“Every voice matters for the administration. We have built a system that works for everyone without discrimination.
‘JK SAMADHAN’ will establish transparent, inclusive, accountable, accessible and responsive governance for ease of living and empower the citizens,” he said.
It will improve governance through advanced monitoring and analytical capability and free the system from anonymous complaints and foster greater trust between citizens and the administration, Sinha added.
Observing that Ease and Speed are two most important factors – ease to lodge complaints and speed to resolve grievances, the Lt Governor said the new system will provide a user-friendly interface to the citizens and is dedicated to resolve the complaints within the time frame, besides fixing the accountability of nodal officers.
Citizens can lodge grievances via call center, online mode and through ‘JK SAMADHAN MOBILE APP’. JK SAMADHAN web portal ( https:amadhan.jk.gov.in ) and the mobile app launched today are multilingual and citizens can write their complaint in English, Hindi and Urdu, he said.
Sinha said the state-of-the-art grievance redressal system will ensure efficient and speedy redressal of citizen grievances. He said the monitoring of grievances on GIS using heatmap will address systemic issues in particular areas and automated flow of grievances to concerned nodal officers of the department.
On the occasion, the Lt Governor also highlighted the key endeavours of Jammu and Kashmir Administration, under the guidance of Prime Minister Narendra Modi, towards establishing a transparent, accountable, people-centric and corruption-free governance.
He congratulated the Department of Public Grievances, Information Technology Department, Central Department of Administrative Reforms and Public Grievances, Ministry of Electronics & Information Technology and Bhaskaracharya Institute for Space Applications and Geo-Informatics for the initiative.
