Key Takeaways
- The JK SAMADHAN unified grievance redressal system was launched by Lt Governor Manoj Sinha to improve governance and empower citizens.
- Citizens can lodge grievances via call center, online mode, and through the JK SAMADHAN mobile app.
- The system provides a transparent, inclusive, accountable, accessible, and responsive governance for ease of living and empowers citizens.
Srinagar: Jammu and Kashmir Lieutenant Governor Manoj Sinha on Tuesday launched ‘JK SAMADHAN’, Unified Grievance Redressal and Monitoring System, of the Department of Public Grievances, at Srinagar.
Dedicating ‘JK SAMADHAN’ to the people, the Lt Governor said the unified grievance redressal and monitoring system launched today underscores the Administration’s commitment to good governance.
“Every voice matters for the administration. We have built a system that works for everyone without discrimination.
‘JK SAMADHAN’ will establish transparent, inclusive, accountable, accessible and responsive governance for ease of living and empower the citizens,” he said.
It will improve governance through advanced monitoring and analytical capability and free the system from anonymous complaints and foster greater trust between citizens and the administration, Sinha added.
The Lt Governor emphasized the importance of ease and speed in lodging complaints and resolving grievances. The new system will provide a user-friendly interface to citizens and resolve complaints within the time frame, while also fixing the accountability of nodal officers.
Citizens can lodge grievances via call center, online mode and through ‘JK SAMADHAN MOBILE APP’. JK SAMADHAN web portal ( https:amadhan.jk.gov.in ) and the mobile app launched today are multilingual and citizens can write their complaint in English, Hindi and Urdu, he said.
Sinha said the state-of-the-art grievance redressal system will ensure efficient and speedy redressal of citizen grievances. He said the monitoring of grievances on GIS using heatmap will address systemic issues in particular areas and automated flow of grievances to concerned nodal officers of the department.
On the occasion, the Lt Governor also highlighted the key endeavours of Jammu and Kashmir Administration, under the guidance of Prime Minister Narendra Modi, towards establishing a transparent, accountable, people-centric and corruption-free governance.
He congratulated the Department of Public Grievances, Information Technology Department, Central Department of Administrative Reforms and Public Grievances, Ministry of Electronics & Information Technology and Bhaskaracharya Institute for Space Applications and Geo-Informatics for the initiative.
